Privacy Policy

1. Who We Are

ZStar Lab is the data controller responsible for the personal information described in this Privacy Policy. For privacy-related questions or requests, you can contact us at support@zstarlab.com.

2. Information We Collect

Information you provide to us

We may collect information you voluntarily provide, including:

• Contact information, such as your email address when you contact support or request information.
• Account information, such as your name, email address, username, and authentication credentials if you create an account.
• Content you submit to the Service, including text prompts, images, videos, audio, feedback, and other materials you choose to upload or generate.
• Communications with us, including support requests, questions, and feedback.

Information collected automatically

When you use the Service, we may automatically collect certain technical and usage information, including:

• Device and browser information, such as device type, operating system, browser type, and language.
• Log and usage data, such as IP address, approximate location derived from IP address, pages viewed, features used, timestamps, referring URLs, and interactions with the Service.
• Cookie and similar technology data as described in the Cookies section below.

Information from third parties

We may receive information from third-party services that help us operate the Service, such as authentication providers, analytics providers, hosting providers, payment processors, and customer support tools. If you sign in through a third-party service, we may receive information permitted by that service, such as your name and email address.

3. How We Use Information

We may use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Process prompts, generate AI video and other outputs, and deliver requested features.
• Create and manage accounts and authenticate users.
• Respond to inquiries, provide support, and communicate with you about the Service.
• Personalize and improve user experience and develop new features and tools.
• Monitor usage, analyze trends, diagnose technical issues, and maintain security.
• Detect, prevent, and address fraud, abuse, unlawful activity, and violations of our terms.
• Comply with legal obligations and enforce our rights.
• Send administrative messages and, where permitted, marketing communications that you can opt out of.

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we process personal information on the following bases:

• Consent: where you have given us consent, such as for certain cookies or marketing communications.
• Contract: where processing is necessary to provide the Service or perform a contract with you.
• Legitimate interests: where processing is necessary for our legitimate interests, such as improving the Service, maintaining security, and preventing abuse, provided your rights are not overridden.
• Legal obligation: where processing is necessary to comply with applicable law.

5. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to operate the Service, remember preferences, understand usage, improve performance, and help with security. Some cookies may be necessary for the Service to function, while others may be used for analytics or other purposes where permitted by law.

You can control cookies through your browser settings. If you disable certain cookies, some features of the Service may not function properly. Where required by law, we will request your consent before using non-essential cookies.

Some browsers offer a "Do Not Track" or similar signal. Because there is no consistent industry standard for responding to such signals, we do not currently respond to them. Where required by applicable law, we will honor legally recognized opt-out preference signals.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: with vendors and service providers that help us host, operate, secure, analyze, and support the Service, subject to appropriate obligations.
• AI and infrastructure providers: with providers that process prompts, media, and other inputs to generate outputs or provide related technical infrastructure.
• Legal and safety: when we believe disclosure is necessary to comply with law, respond to legal requests, protect rights and safety, investigate fraud or abuse, or enforce our terms.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
• With your consent: when you ask us to share information or otherwise consent to sharing.
• Aggregated or de-identified information: we may share aggregated or de-identified information that cannot reasonably be used to identify you.

7. AI Content and Prompts

The Service may allow you to submit text prompts, images, videos, audio, and other materials to generate AI-powered outputs. You should not submit sensitive personal information, confidential information, or information you do not have the right to use. Depending on the feature and your settings, prompts and generated content may be processed by third-party AI providers and may be stored to provide, secure, and improve the Service.

Please review any available settings and documentation before submitting content. You are responsible for ensuring that your inputs and use of outputs comply with applicable law and the rights of others.

8. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information, the nature of the Service, and legal requirements. When information is no longer needed, we will delete or de-identify it in accordance with applicable law.

9. Security

We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

10. International Data Transfers

We may process and store information in countries other than the country where you reside, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful transfer mechanisms.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request restriction of or object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Lodge a complaint with a supervisory authority where available.

To exercise these rights, please contact us at support@zstarlab.com. We may need to verify your identity before fulfilling a request. We will respond in accordance with applicable law.

12. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us at support@zstarlab.com, and we will take appropriate steps to delete the information where required by law.

13. Third-Party Links and Services

The Service may contain links to third-party websites, services, or integrations that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where required by law. Your continued use of the Service after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us: